Core Trust Principles

1. Data Isolation & Multi-Tenancy

We implement strict data isolation using Google Cloud Platform's (GCP) project-level separation, ensuring each customer's data remains completely isolated from other tenants .

Each customer receives:

• Dedicated BigQuery Project: Completely isolated GCP project for data storage and processing
• Separate Compute Resources: Independent Cloud Composer/Kubernetes pods for processing
• No Cross-Contamination: Zero data mixing between customer environments
• Project-Level IAM: Granular access controls at the project level
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2. Security Architecture

Our platform implements defense-in-depth security:

Infrastructure Security

• SOC 2 Type II compliance covering Security, Availability, Processing Integrity, Confidentiality, and Privacy principles
• End-to-end encryption for data in transit (TLS 1.3) and at rest (AES-256)
• Multi-Factor Authentication (MFA) and Zero-Trust authentication policies
• Regular security audits and penetration testing

Data Processing Security

• Containerized Robyn MMM runs in isolated Kubernetes pods
• Resource quotas prevent noisy neighbor effects
• Automated security patching and vulnerability scanning
• Immutable infrastructure with no persistent state in compute layer

3. Privacy & Compliance

We maintain comprehensive privacy practices aligned with GDPR, CCPA, and other applicable regulations.

Data Collection & Use

• Transparent documentation of all data collected
• Explicit consent mechanisms for data processing
• Purpose limitation - data used only for agreed analytics
• Data minimization - collect only what's necessary for MMM

User Rights

• Full data subject access rights including the ability to access, delete, or control their data
• Data portability in standard formats
• Right to rectification and erasure
• Clear opt-out mechanisms

4. Data Retention & Deletion

Clear retention rules with automated data lifecycle management

• Active Data: Retained per customer agreement (typically 2-3 years for MMM)
• Backups: 90-day retention for disaster recovery
• Deletion: Complete removal within 30 days of request
• Audit Logs: 1-year retention for security monitoring

5. Access Controls & Monitoring

Role-based permissions with multi-factor authentication ensuring only authorized personnel can view or modify sensitive information.

Access Management

• Principle of least privilege
• Regular access reviews (quarterly)
• Automated deprovisioning
• Segregation of duties for critical operations
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Monitoring & Detection

• Real-time monitoring for anomalies and unauthorized access attempts ScoreDetect
• 24/7 security operations center (SOC)
• Automated threat detection
• Comprehensive audit logging

6. Third-Party Integration Security

Airbyte Data Connectors

• OAuth2/API key encryption
• Credential rotation policies
• Read-only access where possible
• Connection audit trails

Sub-processor Management

• Contractual security requirements
• Annual security assessments
• Data Processing Agreements (DPAs)
• Transparent sub-processor list

7. Incident Response

Comprehensive incident response including detection, investigation, notification within 72 hours per compliance obligations, and remediation:

Response Timeline

• Detection: Real-time monitoring
• Containment: Within 2 hours
• Customer Notification: Within 72 hours
• Full Remediation: Based on severity

8. Business Continuity

Infrastructure Resilience

• Multi-zone deployment
• Automated failover
• Minimum 99.9% availability SLA
• Regular disaster recovery testing

Data Protection

• Automated daily backups
• Cross-region replication
• Point-in-time recovery
• Tested restoration procedures

9. Transparency & Accountability

Regular Reporting

• Annual SOC 2 Type II audit reports
• Quarterly security updates
• Incident transparency reports
• Performance against SLAs

Customer Rights

• Right to audit (with reasonable notice)
• Access to security documentation
• Regular security briefings
• Direct security team contact

10. Continuous Improvement

We foster a culture where data is managed ethically and legally to build trust, with continuous investment in security capabilities:

• Regular security training for all employees
• Quarterly security reviews
• Annual third-party assessments
• Customer feedback integration

Cost-Optimized Security

Our 2-hour daily processing window (12-2pm) demonstrates our commitment to:

• Efficient Resource Use: Reducing environmental impact
• Cost Transparency: Lower operational costs passed to customers
• Security Focus: Concentrated monitoring during active periods
• Scalable Architecture: Burst capacity when needed

Certifications & Attestations

• SOC 2 Type II (GCP Passthrough) Ghostreach in-progress/planned)
• ISO 27001 (roadmap)
• GDPR Compliance
• CCPA Compliance
• Google Cloud Security Foundations

Contact & Escalation

Security Team: security@ghostreach.ai
Data Protection Officer: dpo@ghostreach.ai
24/7 Incident Hotline: 469-358-0593

Last Updated: [November 17, 2025]
Version: 1.0

This policy reflects our unwavering commitment to protecting your data while delivering powerful marketing insights through advanced MMM analytics. We believe that trust is earned through transparency, robust security practices, and consistent delivery on our promises.

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